Visioo

Privacy Policy

Last updated: March 7, 2026

Introduction

Visioo ("we," "our," or "us") is developed and operated by Yasser's Studio. This Privacy Policy explains how we collect, use, and protect your information when you use the Visioo application ("App") available on iOS, Android, and Web platforms.

Important: Visioo is a media player application only. We do not provide, host, or distribute any media content. All content is provided by your own IPTV service provider.

Information We Collect

Account Information

When you create an account, we collect:

  • Email address
  • Password (encrypted and securely hashed)
  • Authentication provider info (if using Google or Apple Sign-In)

Profile Information

For each user profile you create, we store:

  • Profile name and avatar color
  • Profile photo (if uploaded, stored as JPEG, max 150 KB)
  • Kids mode setting
  • Content rating preferences

IPTV Provider Credentials

When you add an IPTV provider, we store your credentials (server URL, username, password, or M3U playlist URL) to enable playback. This data is stored securely and is never shared with third parties.

Usage Data

We collect information about how you use the App:

  • Watch history and progress
  • Favorites and collections (including shared collection codes)
  • App settings and preferences
  • Search queries (stored locally)

Technical Data

For crash reporting and app improvement, we may collect:

  • Device type and operating system
  • App version
  • Error logs and crash reports (via Sentry)
  • Product analytics events (via PostHog)
  • IP address (for crash reporting only)

How We Use Your Information

We use your information to:

  • Provide and maintain the App's functionality
  • Sync your data across devices (Premium feature)
  • Remember your watch progress and preferences
  • Improve the App through crash reports and analytics
  • Provide customer support
  • Comply with legal obligations

Data Storage & Security

Your data is stored securely using industry-standard practices:

  • Cloud data is stored on Supabase servers with row-level security
  • Passwords are hashed and never stored in plain text
  • Local data uses encrypted storage (MMKV)
  • All data transmission uses HTTPS encryption
  • Avatar photos are stored in secure cloud storage with access controls

Third-Party Services

We use the following third-party services:

  • Supabase: Authentication and secure data storage
  • Sentry: Crash reporting and error tracking. Collects device info, OS version, and error stack traces to help us fix bugs.
  • PostHog: Product analytics to understand how users interact with the app. We use this to improve features and user experience. You can opt out in Settings.
  • TMDb (The Movie Database): Movie and TV show metadata including posters, descriptions, and ratings. This product uses the TMDB API but is not endorsed or certified by TMDB.
  • App Store / Google Play: Subscription management

Each service has its own privacy policy. We encourage you to review them.

Voice Search

If you use voice search, audio is processed on your device using native speech recognition (Apple SFSpeechRecognizer or Google Speech Services). We only receive the text transcript, not the audio recording.

Incognito Mode

Visioo offers an Incognito mode that temporarily disables watch history tracking and analytics. While active, no viewing activity is recorded locally or synced to the cloud.

Data Retention

We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your account and all associated data at any time (see Data Deletion section).

Children's Privacy

Visioo is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately at support@yasser.studio.

Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your account and data
  • Export your data
  • Opt out of analytics (in Settings)
  • Withdraw consent at any time

European Users (GDPR)

If you are in the European Union, European Economic Area, or the United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR):

  • Right to data portability
  • Right to restrict processing
  • Right to object to processing
  • Right to lodge a complaint with a supervisory authority

Our legal basis for processing your data is your consent (account creation) and legitimate interest (crash reporting, analytics for service improvement). Your data may be transferred to and processed in countries outside your jurisdiction; we ensure appropriate safeguards are in place for such transfers.

California Users (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect and how it is used
  • Right to request deletion of your personal information
  • Right to opt out of the sale of personal information
  • Right to non-discrimination for exercising your rights

We do not sell your personal information. To exercise any of these rights, contact us at support@yasser.studio.

Data Deletion

To request deletion of your data, visit our Data Deletion page or email us at support@yasser.studio. We will process your request within 30 days.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us: